Please contact us at least 24 hours in advance of the scheduled session to cancel or reschedule, or you will be charged for the session. However, if we do not contact you at least 24 hours in advance of the scheduled session, you will receive a complimentary session. Any exception to the policy is purely at the discretion of the trainer.
You and your trainer are expected to be prepared and ready at the agreed upon session time. In the event you run late, your trainer will wait 15 minutes past the scheduled time, which will be deducted from your session. Tardiness past 15 minutes without any notice will result in cancellation and compensation to the Trainer for a full session. However, if your trainer should arrive late, the amount of time will be added for an extended session.
Refunds & Credits -
does not offer refunds and/or credits for unused training sessions unless it has received a written notice of the extenuating circumstances and agreed to the refund. All information concerning or regarding what the program has to offer will be presented before any payment is collected.